Privacy Policy

Introduction

Prism Edge is committed to protecting the privacy and security of personal information collected through our consulting services and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand and other applicable data protection laws.

By engaging our services or using our website, you consent to the data practices described in this policy. We encourage you to read this document carefully and contact us if you have questions or concerns.

Data Controller Information

Company Name: Prism Edge

Address: 42 Sukhumvit Soi 21, Watthana, Bangkok 10110, Thailand

Email: [email protected]

For questions about this Privacy Policy or our data practices, please contact us using the information above.

Information We Collect

Personal Information You Provide

We collect personal information you voluntarily provide when engaging our consulting services or contacting us, including:

• Name and contact information (email address, phone number)
• Company name and professional details
• Information provided during consultations or service delivery
• Communication preferences and inquiry details
• Payment and billing information (processed securely through third-party providers)

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from business partners, clients who refer you to our services, or publicly available sources when relevant to providing consulting services.

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Providing consulting services according to engagement agreements
• Communicating with you about services, projects, and deliverables
• Managing client relationships and project administration
• Processing payments and maintaining billing records

Business Operations

• Responding to inquiries and support requests
• Improving our services and website functionality
• Analyzing service usage and client satisfaction
• Conducting internal business operations and record-keeping

Marketing Communications

• Sending relevant information about our services (with consent)
• Providing updates on consulting methodologies and insights
• Inviting participation in events or workshops

Legal Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights and enforcing our agreements
• Responding to legal process and government requests

Legal Basis for Processing

Under the Thai Personal Data Protection Act, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill consulting service agreements
• Consent: Where you have provided explicit consent for specific processing activities
• Legitimate Interests: Processing necessary for our business operations, provided it does not override your rights
• Legal Obligations: Processing required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

Third-party vendors who assist in business operations, including:

• Cloud storage and hosting services
• Payment processing providers
• Email communication platforms
• Analytics and website functionality services

Professional Advisors

Legal, financial, or other professional advisors when necessary for business operations or legal compliance.

Legal Requirements

Government authorities or other parties when required by law, legal process, or to protect our rights and safety.

Business Transfers

In connection with any merger, acquisition, or sale of company assets, with notice to affected individuals.

Data Security

We implement appropriate technical and organizational measures to protect personal information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of data transmitted over the internet.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:

• The nature of our relationship with you
• Legal and regulatory requirements (typically 7 years for business records)
• The purposes for which the information was collected
• Our legitimate business interests

When no longer needed, we securely delete or anonymize personal information.

Your Rights

Under the Thai Personal Data Protection Act, you have the following rights:

• Right to Access: Request confirmation of whether we process your personal data and obtain a copy
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of personal data under certain circumstances
• Right to Restriction: Request limitation of processing in specific situations
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on your consent
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Committee

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. For detailed information about our use of cookies, please review our Cookie Policy.

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will delete it promptly.

International Data Transfers

While we primarily operate in Thailand, some service providers may be located outside Thailand. When transferring data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by data protection authorities.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Significant changes will be communicated through our website or direct notification to clients. Continued use of our services after changes indicates acceptance of the updated policy.